MAGIC POSTS

★OCM JOURNEY USER ADOPTION AND SUSTAINMENT ★

Measuring user adoption of change post go-live is an important transformation component of the change journey as it is an indicator of success.

★A selection of appropriate quantitative measures and qualitative feedback are recommended to identify organisational areas that require additional support to complete the transition.

★★★★★


★DATA DRIVEN USER ADOPTION MEASURES★

Upon completion of data gathering, the information on user-adoption would be analysed and opportunities to increase user adoption identified.


★Messages and actions specific to user adoption would be integrated in an overall communications plan to ensure consistent channels and approach are leveraged to reach stakeholders across the organisation.


★User adoption measurement should be continued post go-live with trends typically smoothing out after 2-3 months.


★ACKNOWLEDGEMENT★

My thanks to my business partner Maha Abu Ghoush for sharing her knowledge and experience in #business #transformation, including transformation #PMO, enterprise #performance #measurement, business #process reengineering and improvement #BPRR / #BPI) and organisational development #ODD) for the creation of this ONE-PAGE MAGIC Nugget.




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