MAGIC POSTS

No.115- ONE PAGE MAGIC: ★ROOT CAUSE ANALYSIS★

Root Cause Analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems.


RCA can be decomposed into four steps:

1) Identify and describe the problem clearly;

2) Establish a timeline from the normal situation up to the time the problem occurred;

3) Distinguish between the root cause and other causal factors (e.g., using event correlation);

4) Establish a causal graph between the root cause and the problem.


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