Root Cause Analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems.
RCA can be decomposed into four steps:
1) Identify and describe the problem clearly;
2) Establish a timeline from the normal situation up to the time the problem occurred;
3) Distinguish between the root cause and other causal factors (e.g., using event correlation);
4) Establish a causal graph between the root cause and the problem.
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