OPERATIONAL ONE PAGE MAGIC BEST PRACTICES

No. 164 - ★KEY PERFORMANCE INDICATORS★

Key performance indicators (KPIs) refer to a set of quantifiable measurements used to gauge a company's overall long-term performance. KPIs specifically help determine a company's strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector.

No. 160 - ★13. DEVELOP AND MANAGE BUSINESS CAPABILITIES★

This is Section 13 of the APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organisational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.

No. 159 - ★1.0 DEVELOP VISION AND STRATEGY (DERIVED FROM PCF)★

The APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organisational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.

No. 158 - ★CROSS INDUSTRY PROCESS CLASSIFICATION FRAMEWORK® (PCF)★

This APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organisational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.

No.154 - ★THE IMPORTANCE OF KNOWLEDGE MANAGEMENT (KM)★

Knowledge management is important as it improves the efficiency of an organisation's decision-making ability. In making sure that all employees have access to the overall expertise held within the organisation.

No.141 - ONE PAGE MAGIC - ★STRATEGIC ALIGNMENT★

Having a strategy is not enough. In fact, research suggests that having a strategy has no real effect on the performance of your business. It’s aligning your activities to your strategies that makes the difference.

No.135 - ★ORGANISATION AGILITY SURVEY★

How ready is your organisational ready for change? Organisational change is the process of turning around the strategies, processes, technology & culture to change the overall direction of the company..

No.133 - ★WHAT TYPES OF VALUE DO YOU OFFER?★

There are many different types of value. Value has to do with how much something is worth (cash, importance). Value is defined as the worth, usefulness or importance of someone or something. Value added is the difference between product price & the cost of producing it. The price is set by customers willing to pay on their perceived value. In process analysis, each step is reviewed for value contribution to the desired output.

No.115 - ★ROOT CAUSE ANALYSIS★

Root Cause Analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems.

RCA can be decomposed into four steps:

1) Identify and describe the problem clearly;

2) Establish a timeline from the normal situation up to the time the problem occurred;

3) Distinguish between the root cause and other causal factors (e.g., using event correlation);

4) Establish a causal graph between the root cause and the problem.

No.86 - ★A LEAN BASED STRATEGY CAN GIVE YOU A COMPETITIVE EDGE★

A lean strategy is about doing more with less to improve productivity. A company can identify poorly deployed resources & reallocate them to activities that can strengthen the business.

No.85 - ★AN OVERVIEW OF BUSINESS AGILITY★

Business Agility is ability of a business to rapidly respond to change thrive in the digital age. Companies can offer a great customer experience by organising quickly and learning rapidly. Business agility gives organisations the tools to pivot and remain necessary to customers and changing market needs.

No.81 - ★OVERVIEW OF STRATEGY CONSIDERATIONS★

The objective of a competitive strategy is to generate a competitive advantage, increase the loyalty of customers and beat competitors. A good strategy identifies a few critical points of the current situation where the most effective results can be obtained by the focus of actions and resources.

No.68 - ★ OVERVIEW OF LEAN SIX SIGMA★

Lean’s goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Lean is not only for reducing process defects and waste but with Lean, the mindset of an organisation changes to one that focuses on growth and continuous improvement through process optimisation .

No.53 - ★OPERATIONAL EXCELLENCE★

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition.

No.46 - ★PRESTO KPI CASE STUDY★

offline solutions (spreadsheets) previously used to manage 80+ daily performance indicators. Collection of Waste Paper by Union Paper Mills keeps UAE’s environment neat and clean adding value to waste by use of recycled waste paper to produce container-board benefiting the country in particular and the world at large in terms of reduction in carbon footprints.

No.41 - ★BUSINESS PROCESS MAPPING★

Business Process Mapping is is the activity of looking at all the actions that your organisation does and making note of them. These may be actions that occur daily, monthly or annually. However in any case your organisation needs to understand how they deal with any actions and who is responsible for this.

No.40 -★STRATEGY AND ITS DEPLOYMENT★

The objective of a competitive strategy is to generate a competitive advantage, increase the loyalty of customers and beat competitors. A good strategy identifies a few critical points of the current situation where the most effective results can be obtained by the focus of actions and resources. Successful companies invest in strategy deployment. This has becoming increasingly important for post covid-19 where a large proportion of the workforce will be remote and virtual.

Keywords: Operational Excellence, Lean, Lean Six Sigma, KPIS, Strategy, Customer Experience, CX, Business Process Reengineering, BPR, Business Process Improvement, BPI, RPA, Business Process Automation, PMO, Projects, Program Management, Technology

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