CHANGE MANAGEMENT BEST PRACTICES
ASSESSING THE CHANGE IMPACTS
HOW do you assess change impacts?
HOW and WHEN do you involve staff in the change impact assessment?
WHAT methods, tools and techniques do you use to capture and assess the impacts of the change?
HOW can you ensure that stakeholders adopt the new processes and not revert to their old habits?
UNDERSTANDING STAKEHOLDER COMMITMENT
“Stakeholders” are broadly defined as anyone who can affect or be affected by the outcomes of the change. This includes users of the system, business process owners, recipients of information from the system, and vendors/system integrators who:
Can have significant involvement and/or interest in the success of the change effort • can influence the outcome of the project
Can be affected by the project
THE CHANGE CHAMPION NETWOIRK
Building a Successful Change Network made up of various individuals who sponsor and champion the change throughout the organisation and who take an active role in the change process, including:
Change Agents (Business SMEs / Super Users / Early Adopters);
and Stakeholders to ensure sustainable benefits for years to come
ORGANISATIONAL CHANGE MANAGEMENT - THE CHANGE JOURNEY
There are 4 stages of the Change Journey